Reviews

Appleton Campbell’s technicians came to my house this afternoon and replaced my garbage disposal and they really did a great job!  They were responsive, knowledgeable and efficient.  As usual the service was top notch and I greatly appreciate it!  In addition-Appleton Campbell buried our propane tank back in the winter and again, top notch – reliable and friendly.   It is nice to know I can always count on you!

Val R., Haymarket

I’m 59 and have never before been so impressed with the overall operation and coordination of a business as I am with Appleton Campbell.
I recently moved to the area, knew I was going to need a new heat pump system, did online research, and picked Appleton Campbell. From my initial call, through the explanation of options and features (given to me by an HVAC tech who had a direct working knowledge of the products), through the scheduling, removal/install/testing, to their management’s post-install follow-up call to me-and even until today, four months later, when I emailed to ask a question, and received a thoroughly researched phone call answer along with a follow-up email both within an hour-the subtle and not-so-subtle impressive and conscientious actions of every single one of the employees with whom I’ve had interaction, along with their trustworthiness, friendliness, politeness, depth of expertise, level of competence, and pride taken in a job done right clearly indicates to me that over the years one heck of an impressive business model has been intricately created.
Consistently and repeatedly, their collective professionalism and extremely high-level of integrity is evident-in every call, in every interaction, and in the quality of the work they do- in all aspects of the business.
The morning of the install I was called by their customer service manager, introduced, and given the names of the two technicians and the electrician who would arrive at a certain time and advised to not hesitate to call if I had any questions or concerns.
The electrician replaced the pre-existing 90-foot long, 50 amp electrical cable running from my breaker panel to the outside heap pump unit not because doing so was needed, but because the cable covering on it was cheap, brittle plastic, and showed signs of cracking, and he said Let’s do this right, got on the phone, and had a new cable brought over. At the same time the senior HVAC installer did a major reconfiguration of my basement’s main ductwork, not because it had to be done, but because doing so would maximize airflow and allow my system to run more efficiently. These two improvements were simply part of the extremely high level of service which came with my choosing to do business with Appleton Campbell.
Lastly, the system I had installed incorporates quite a bit of cutting-edge technology and I had done some online research on it before the install and bombarded the senior tech with questions about it all day. He was both ultra-knowledgeable about the new system and extremely willing to share what he knew.
I can’t think of any other firm I’ve done business with who has absolutely blown me away with their competence and integrity. If only other companies could learn from them…

Jim P., Marshall

I have relied on Appleton Campbell for over ten years for all my plumbing and electrical needs-and never been disappointed!  They have worked on repair and maintenance of my water furnace system; added and modified new electrical circuits both within my home and in outbuildings throughout my property; and most recently installed a whole-house backup generator system for emergency use. All of these projects have been completed on time, on budget, and to the highest professional standards. It has been my pleasure to work with their expert technicians, as well as their friendly office staff in identifying necessary work, arranging financing for major projects, and scheduling regular inspections and tune-ups for all my systems.  In my book, Appleton Campbell has earned a  perfect 5 star rating.

Mike H., Goldvein

We were referred to Appleton Campbell several years ago.  Now, we refer Appleton Campbell to anyone we know who needs service.  We have been very satisfied with the service provided.  We have a maintenance contract (Home Savings Agreement) for our heating and air conditioning but our most recent service was for plumbing.  We were offered several options and were very satisfied with the work when it was completed.  The technicians are great and they guarantee their work.  We will continue to use Appleton Campbell for all of our service needs.

J. Fink, Jeffersonton

The night before we were leaving on vacation our furnace broke and we needed a new one. Thank you for your excellent answering service and for the emergency dispatch call.  Your tech was amazing and special thanks to your customer service representative who calmed me down and helped me to de-stress. We are truly grateful for Appleton Campbell and for your team going the extra mile and being there for us when we needed you. We look forward to a long service relationship, the new furnace, and our new maintenance plan!

Therese T. & Rick Crowther, Warrenton

My recent installation was flawless and everything is still perfect. While having to purchase a furnace (and a new motor) is a daunting task mentally and financially the guys at Appleton Campbell helped in the process.  My hat is off to your technicians.  They are truly professionals, very knowledgeable and trustworthy.  I really appreciated their assistance.  It’s so rare these days to receive good old fashioned customer service and you do that very well, thank you!

T. Evans, Warrenton

We had a serious air conditioning problem during the recent heat wave and needed help fast! Appleton Campbell’s technician arrived and gave a full analysis of what was wrong with our system and provided a written estimate.  As we worked to get the needed repairs scheduled, your telephone team kept us informed on available times and then on arrival times.  Very professional.  Very helpful.  Thanks to the Appleton Campbell team-the WKCW radio facility is staying cool!

David Randal Allen, WKCW 1420 AM Studios

The technician arrived when expected and took the time to totally review the entire job, which was to relocate the electrical hookup of our hot water heater from our laundry room to the garage.  He was very methodical, consulting with us all along, being considerate enough to consult with us with the routing of the wiring to the new location, off to install Surge Protection and when the job was done, to discuss the possibilities of install new overhead lighting in our living room. His work was professional, clean, neat and of the highest quality.
Appleton Campbell can count on our future business and we extend our personal gratitude to our technician.  He is one of your better assets!! Our rating for the total job in all 8 of the questionnaire given to us is 5 STARS! Thank you!!

Samuel S. Yates, Culpeper

On time and excellent service.

Sid O’Neil, Bristow

You guys are the best!

Ken and Phyllis, Broad Run

Timely and outstanding professionalism as always!

Frank G., Warrenton
We want to commend Appleton Campbell on the exceptional service we received surrounding our recent purchase of a new heat pump.
  • Quick response to initial phone call.
  • Technician arrived exactly on time for the appointment.
  • Dispatcher and scheduling was efficient and thorough.
  • Flexible and accommodating when we had to change the appointment.
  • Installers were right on schedule from arrival to departure.
  • Estimated duration of installation time was spot on.
  • All personnel were neatly dressed.
  • Our basement was left in spotless condition.
  • Installer’s knowledge of the product was exceptional and he did an excellent job of answering questions and demonstrating proper use.
  • Great follow-up call checking on our satisfaction.  Here’s our answer:  We are extremely satisfied!

Our sincere thanks to everyone involved.

Bob and Gail Gilbert, Warrenton

Total customer satisfaction is the best way I can describe my experience with Appleton Campbell.  Office personnel are polite and helpful, technicians are professional and courteous, and the work is done right while keeping the customer completely informed.

Bethany Kidd, Haymarket

Without a doubt the Appleton Campbell team that installed my new furnace was the most professional, skilled and polite group of technicians that have ever worked on my HVAC equipment in the last 50 years.

H.O. Zint, Manassas

We recently encountered a very difficult situation with our water flow. Your engineers and experts were able to work through a very difficult set of circumstances and come up with a good solution. We salute you and are happy to serve as a reference for the very fine work that you do, as well as stand ready to attest to the highest level of professionalism that your staff exhibits.

John and Bethann Rome, Warrenton

Technician was courteous and professional. He is extremely knowledgeable. He was patient and diligent and found several problems that two other companies didn’t find. My home A/C is cooling now. I am and will continue to be a longtime customer moving forward. He is an asset to your company. Many thanks.

Angelica Sapp, Culpeper

My experience with Appleton Campbell is always top notch. Keep up the good work!

Pat Swanson, Clifton

Wonderful, warm phone service. Would recommend anytime to anyone. Customer service A+.

Jerry and Steve Wagner, Sperryville

Plumbing technician was courteous, prompt, friendly, and knowledgeable and met or highly exceeded my expectations. 5 stars!!

Samuel Yates, Culpeper

I have always been pleased by your company and your representatives – thank you.

Edwin Higgins, Catlett

Couldn’t have been more courteous and professional. I already recommended you to a friend. Electrical technician was efficient and explained everything perfectly.

Pam Covington, Upperville

Outstanding service. Technician performed above and beyond any expectation.

James Crawford, Jeffersonton

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